Most orders ship the next business day, but can take up to 3 business days to leave our warehouse.
There is no shipping on holidays and weekends.
Chocolate and perishable gifts must ship via Next Day air only June through mid October. Fruit gifts and cookies are express shipping only all year. Ground service is not an option on fruit and cookies.
If a package is returned to us by UPS due to a bad address or recipient refusal there is an additional charge of 10.00 and in some cases 15.00. Claims for late deliveries must be filed within 5 days of the receiving day. Damage claims must be filed within 3 days of delivery and no refund will be offered if the gift is not available for pick up and or inspection by UPS.
All damage claims must be filed in writing via fax or email within 3 business days of the gift being received. NO exceptions.
If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.
1. If the gift is simply not wanted, or the customer is not satisfied they may ship it back to us at their own expense and receive a partial and in some cases a full refund. The refund is based on the gifts perishability and condition upon being returned. The gift must be unopened and un tampered with.
2. If the gift is damaged: We will call tag the original gift and either ship a new one or refund the gift in full. However if we can not call tag the gift no refund or credit will be offered.
Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.
Substitutions and Returns
We do reserve the right to make substitutions and do find the need too at various times throughout the year. Also, not all packaging may look identical to the products photographed as designer packaging does change quite frequently. With this in mind please be aware that a substitution or variance in flavor or packaging does not justify an item being returned at our expense. If for any reason other than damages or errors on the part of Southeast Gifts, a customers wants to return a gift they may do so at their own expense plus an additional 20% restocking fee.
If Southeast Gifts has committed an error or a gift is damaged Southeast Gifts will retrieve the gift and refund it in full or re-ship it. No additional discounts will be offered.
Returns due to bad address
All packages returned to us by the carrier will incur a 20% restocking fee in addition to shipping charges.